The information on this site is the property of HK Systems and is tendered for purposes of returning parts for repair or ordering parts for support of HK Systems equipment. Copies or reproductions may not be made without the express written consent of HK Systems. HK Systems reserves the right to modify these terms at any time. All prices in this catalog are expressed in U.S. dollars   How To Purchase Parts During normal business hours contact your HK Systems Parts Planner directly or call 1-888-HKPARTs (1-888-245-7278) for our 24-hour Parts Support line. FAX 1-801-715-2661 Emergency After hours 1-800-424-7365   HK Systems Warranty Policy Warranty Adjustment HK Systems guarantees its parts to carry a warranty for the periods mentioned below. HK Systems will repair or replace any parts deemed defective. Warranty may involve repairing defective parts/components and does not imply that defective parts/components will be replaced with new. This Warranty does not cover failure due to physical damage, modification, improper handling, improper use, or improper installation. HK Systems reserves the right to make this determination. New and Replacement Part Warranty HK Systems warrants all new parts to be free of defects for a period of 90 days from the date of purchase. New System Part Warranty New system parts are covered under warranty for a period of one year from date of acceptance unless other coverage is specifically defined and agreed upon, in writing, by HK Systems. Repair Warranty HK Systems warrants all repairs to be free from defect for the time periods specified below. This warranty is limited to components previously repaired and is not extended, as in the case of repaired assemblies or systems, to unrelated component failure. HK Systems warrants all repairs on Indramat and Control Technique drives for a period of one year from date of repair. HK Systems warrants all repairs to Hurth AGV Drive motors and gearboxes for a period of one year from date of repair. HK Systems warrants all other repairs for a period of 90 days from date of repair.   Returning Parts Return Authorization – Guidelines and Procedures for Parts and Repairs Returning parts for warranty or repair is easy! Contact your Parts Planner for a Return Authorization number. * Parts will not be accepted without an RA number * The RA number must appear on the outside of the shipping package or the material may be sent back. Returning Parts under Warranty To issue a Warranty Return Authorization number your Parts Planner will require the following information: HK Part number Serial number Detailed description of reason for return Purchase order number the part was purchased or previously repaired on Returning Parts for Test and Repair To issue a Test and Repair Return Authorization number your Parts Planner will require the following information: Purchase order or Credit card number HK Part number Serial number Detailed description of the failure Help Us to Help You When returning items for Test and Repair please include serial numbers and a full description of the problem and any other information that you feel will aid in the repair process. When returning Indramat drives for repair please include the Personality Module. We sometimes find that the problem is in the personality module and a complete unit will assure us that your problem has been resolved. Returning Parts for Replacement or Adjustment A restocking fee of 20% of the purchase price of an item will be charged for returning material to HK Systems’ inventory (new material only). Printed circuit boards and electronic components must be unopened and in the original packaging. Items will be accepted for restocking for 90 days from date of purchase. Contact your Parts Planner to obtain a RA number for return items. Special ordered parts are non-returnable and non-refundable. Contacting your Parts Planner If you know your Parts Planner’s name and number contact them directly During normal business hours Monday – Friday call 1-888-2HK-PARTs (1-888-245-7278) Shipping Address HK Systems 265 South 5200 West Salt Lake City, UT 84104 ATTN: RA #   Expedited Orders Parts - Next Day, After Hours, and Weekend Orders Next day, after hours, and weekend parts service are available for a special handling and expediting fee. Contact your Parts Planner for the cost of next day, after hour, and weekend orders. Repairs - Next Day and Weekend Service Next day and weekend repair service is available for a special handling and expediting fee. Contact your parts planner for the cost of next day and weekend repair service.   Test and Repair Items Repairable Some items not listed in this catalog may still be repairable. Contact your parts planner for verification and if repairable an estimate. Non-Repairable Air conditioners Any potted assemblies Bar Codes Brakes Cable assemblies Code bars Conductor cables Cooling fans DC/DC converters (potted) Encoders Guidance antenna assemblies (potted) LED card LED indicator Loud speakers Ribbon cables DC contactors Power supplies Ball screw and nut assemblies Exchange Repairs Certain repair items qualify for our exchange repair program, these items are denoted in the catalog by a price in the EXCHANGE column. Here’s how it works. When you call for an RA number your Parts Planner will let you know if the repair item qualifies for the exchange program When we receive your item we will inspect it for a repairable core If the item is repairable we will ship a refurbished or a new item as a replacement within 48 hours Traditional repair service is still available for these items. If you elect not participate in the Exchange Program your Parts Planner will advise you on price and turn-around times.    HK Systems reserves the right to revise any part of this document at any time without notification.